1. Bookings

• Bookings can be made online, via text, or by email.

• All bookings are subject to availability.

2. Rescheduling & Cancellations

• 48 hours’ notice is required to reschedule or cancel without penalty.

• Less than 48 hours’ notice will incur a $50 fee.

• No refunds are provided for cancellations.

• Reschedules must be confirmed by text or email.

3. 100% Happiness Guarantee

• If you’re not satisfied with your clean, contact us within 24 hours and provide photos of the areas of concern.

• We will re-do those areas at no extra cost.

• Conditions apply.

4. Customer Responsibilities

• Provide safe access and a suitable working environment.

• Secure pets and ensure any customer-supplied equipment is safe to use.

• Remove or store away valuable or fragile items prior to cleaning.

5. Liability & Insurance

• Busy Bee Maids is fully insured.

• We are not liable for:

  • Minor wear and tear

  • Accidental damage under $100

  • Pre-existing damage or issues

• Cleaners are independent contractors and are responsible for their own conduct while performing services.

6. Payment

• Payment is due before or on the day of service.

• Payment is made via the Busy Bee Maids booking system or directly to the company.

7. Contact Us
 Email: hello@busybeemaids.au
  Text: 0435 903 616